About us: LetzFair is the company that provides apps and platform for AI based networking and matchmaking. We are committed to providing innovative solutions to our customers - organizers of events, conferences, fairs etc. and community managers – and above all to guarantee a first-class service.
We are looking for the figure to include in customer management operations department, passionate and detail-oriented to join our growing team, so that the bonds with our customers are increasingly solid, reliable and satisfying.
The person we are looking for must have strong qualities digital skills associated with aFluency in English, which they will represent integral part of his role, as he will go to operate in person on the software system.
Let's search:
- minimum 3 years of experience matured in a context requiring hard and soft digital skills.
- excellent interpersonal skills: the person will have to interact with high profile customers on a daily basis; It is essential that you have excellent active listening skills and that you are able to establish trust and manage relationships effectively.
- Familiarity with digital software: in particular in the use of the most common Project Management tools (e.g. Asana, Trello etc.).
- digital skills: LetzFair is an app and platform 100% based on new technologies, Artificial Intelligence and algorithms, therefore it is essential that the person is familiar with digital tools and applications.
- Fluency in English: the figure will interface with numerous foreign customers from different countries, for which the English language will be the main one.
The pluses we would like:
- Knowledge of Spanish.
- Experience in events sector.
Main responsibilities:
- Operate in first person on the software tool according to customers' needs.
- To maintain regular relationships with customers during the start-up and implementation of projects, in order to ensure effective communication and timely solutions.
- Collaborate with the internal team and the development department to meet customer needs and resolve any critical issues.
- Contribute to the development and implementation of strategies to improve customer experience and internal strategies.
- Generate and manage periodic reports and analyses to be transmitted to the sales department to develop, execute, optimize and evaluate Sales strategies.
cv Required qualities:
- Analytical and data-driven mind.
- Relational and communication skills.
- Tech-savvy and self-learning ability.
- Problem solving.
- Project management and self-management skills.
- Motivation, resourcefulness, creativity and relative thinking.
Why work with us
- Fast-growing start-up with great growth opportunities.
- Stimulating and flexible working environment.
- International and multicultural team.
- Bonuses based on company objectives.
- Feedback-oriented, cohesive team with a group improvement mentality.
LetzFair is an employer that promotes equality of opportunity: we welcome applications from people of all genders, ethnicities, sexual orientations, abilities and backgrounds.
Employment contract: Full time
Benefit:
- Food stamps
- Work from home
Schedule:
- From Monday to Friday
Types of additional remuneration:
- Bonus
- Business bonus
Experience:
- digital job related: 3 years (Required)
- customer management: 3 years (Required)
Language:
- Spanish (Preferred)
- English (Required)
Qualification/Certification:
- English language certification (Preferred)
